Mon - Fri: 8am - 7pm EST

800-914-9191

CrownSecurityProducts Help Desk
CrownSecurityProducts Help Desk

Hello, how can we help?

Suggested knowledgebase articles:

Submit a ticket

Submit a new issue to a department

View existing tickets

View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles

Remote Support

Category: Knowledgebase

Remote support allows our technicians to remotely connect to your computer and temporarily take control of your mouse and keyboard. Crown Security Products uses TeamViewer as their remote control soft...

54,845
(112)

Changing the time on your CR100/CR300/CR500 Time Clock

Category: DAYLIGHT SAVING TIME - NOVEMBER 2025

There are two ways to change the time on your time clock: you can manually change it via the menu of the time clock or you can synchronize the time via the software, if your time clock is connected to...

18,027
(77)

2018 PATCH for FacePass/FacePro Time Clock

Category: FacePass

We are aware of an issue affecting our FacePass/FacePro time clocks. Since the New Year 2018, the date on the time clock keeps reverting back to 2010 OR the date might revert back a few days. Please f...

15,811
(66)

ANYDESK

Category: Knowledgebase

If you're having trouble opening TeamViewer on your computer, your technician may ask you to use ANYDESK as an alternative remote software.  Please follow the instructions below to start your remote s...

2,213
(31)

Changing the time on your Facepro/Facepro IRT/FaceDepth time clocks.

Category: DAYLIGHT SAVING TIME - NOVEMBER 2025

There are two ways to change the time on your time clock: you can manually change it via the menu of the time clock or you can synchronize the time via the software, if your time clock is connected to...

1,126
(42)

Changing the time on your CR1000 Time Clock

Category: DAYLIGHT SAVING TIME - NOVEMBER 2025

There are two ways to change the time on your time clock: you can manually change it via the menu of the time clock or you can synchronize the time via the software, if your time clock is connected to...

4,922
(69)

Changing the time on your Facepass Time Clock

Category: DAYLIGHT SAVING TIME - NOVEMBER 2025

There are two ways to change the time on your time clock: you can manually change it via the menu of the time clock or you can synchronize the time via the software, if your time clock is connected to...

15,422
(74)

Changing the time on your CR-C2 Pro Wifi/CR380 Time Clock

Category: DAYLIGHT SAVING TIME - NOVEMBER 2025

There are two ways to change the time on your time clock: you can manually change it via the menu of the time clock or you can synchronize the time via the software, if your time clock is connected to...

1,870
(66)
View entire Knowledgebase