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Remote Support


Remote support allows our technicians to remotely connect to your computer and temporarily take control of your mouse and keyboard.

Crown Security Products uses TeamViewer as their remote control software.


Once you contacted one of our technicians, please follow the instructions below to start your remote session:

  1. Download the TeamViewer application: Click Here to Download.
  2. When prompted, save the file to your desktop.
  3. After the file is done downloading, run it by double-clicking on it.
  4. You should then see the TeamViewer window with a 9-digits ID and a password. Please provide this information to your technician.


Here's an example of what the TeamViewer window looks like:

Sample for TeamViewer

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Article details
Article ID: 2
Category: Knowledgebase
Date added: 09/18/2013 10:01pm
Views: 18470
Rating (Votes): Article rated 3.2/5.0 (22)

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